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Published 14:59 29 Jan 2022 GMT
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"We cannot stress strongly enough that racial abuse of any kind will not be tolerated."
He added: "Racism has no place in the world and it is incredibly heart-breaking that this still has a place in our game.
"We are working with Wiltshire Police on gathering evidence but those responsible will be punished accordingly.
"On behalf of everyone at Swindon Town Football Club, we send out our heartfelt apologies to Ashley Cole and it is with our deepest regret that you had to experience that.
"Those few individuals do not represent Swindon Town and will not be welcome at The County Ground."
Following the arrest, Supt Phil Staynings said: "Racial abuse of any kind will never be tolerated by Wiltshire Police."He added that the force had worked with both the club and ITV on the investigation.
"We continue to encourage people to report these types of incidents and I'm pleased that my officers have been relentless in securing this positive arrest," added Supt Staynings.
"We will continue to work with the club to stamp out hate crime of any kind that spoils matches for the majority of supporters."
Cole is currently a coach with the England U21s and the Chelsea academy.
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