Ryanair urges customers affected by cancelled flights to get in touch regarding refunds

A little under 4,000 customers have yet to make contact.

Ryanair has urged approximately 4,000 customers affected by cancelled flights in September and October to make contact with the airline over refunding and rebooking options. In an update issued on Monday, Ryanair said that 1% of the 315,000 customers affected by cancelled flights in September and October have yet to contact the airline about refunding and rebooking options, while re-routing and refunding for over 311,000 customers has already been processed. Regarding the changes to its winter schedule announced at the end of September, meanwhile, 90% of the 400,000 affected Ryanair customers (approximately 360,000) have had their re-routing or refunding options processed, a figure Ryanair expect to rise to 95% this week. All 315,000 customers affected by cancelled flights and all 400,000 customers affected by the changes to the Ryanair winter schedule have received email notices. Ryanair’s Kenny Jacobs said: “99% of the customers affected in September and October have now been re-accommodated, and the remaining 1% (less than 4,000 customers) are urged to get in contact regarding their rebooking or refunding options. “We apologise to them and the 400,000 further customers affected by our winter schedule reductions. By the end this week, we will have processed over 95% of these customers’ refunds or re-routing requests. “Our painful and deeply regretted winter schedule reductions have restored our industry-leading punctuality with 97% of our first wave flights departing on-time last week, which means customers can now book our low-fare flights confident that there is no danger of further roster-related flight cancellations.”